Data Privacy Statement

Octapharma AG, Seidenstrasse 2, 8853 Lachen SZ, Switzerland (hereinafter “Octapharma” or “we” or “us”) respects the right of individuals regarding their personal data. This Data Privacy Statement (“statement”) describes the way we process your personal information when you visit our website.

Please click here for further details on the representatives of Octapharma AG.


Octapharma Pharmazeutika Produktionsgesellschaft m.b.H., Oberlaaer Strasse 235, 1100 Vienna, Austria is appointed as our representative in the EU/EEA in accordance with Article 27 GDPR.


When contacting us via the contact us button, a separate privacy information, with detailed information concerning the use of your information apply.

Collection of information

In order to properly manage our website, we may log information and identify categories of visits by items such as domain name, browser type and version, the pages visited within the Octapharma AG site and the URL to which the user goes upon leaving Octapharma AG’s site to continuously improve the performance of our website. This information is used in an aggregate form only and personal data is therefore anonymized.

Disclosure and use of personal information

Information will not be disclosed to third parties except where the third party is a supplier or contractor who is involved in fulfilling the individual’s request for information, or a supplier or contractor who is involved in the development and management of Octapharma AG’s website.

Information about cookies

The following cookies are used on the Website. Per default all allowed cookies are stored for one year.

We use Google Analytics to collect information about how our visitors use and navigate our site. We use this information to report and analyse the usage of the site with the intention to improve the usage of the homepage for visitors. You can go to Google preference to see what Google thinks are your age, gender and interests. You can add, edit or delete information on that page, or you can opt-out of Google collecting and analysing your behaviour altogether.

Google Analytics collects information anonymously, however you can opt-out of being tracked by Google Analytics across all websites you use by installing the Google Analytics Opt-out Browser Add-on.

Additional information regarding cookies

Cookies are pieces of data that a website can transfer to a user’s web browser. The cookies may remain on your computer after you leave the website but you can manually delete them using most browsers. Most web browsers are pre-set to accept cookies. Some cookies store data just for the time you are on the website. These are called session cookies and are not stored on your computer after you have left the website.

If you prefer not to receive cookies, you can adjust your web browser to refuse cookies or to warn you when cookies are being used. Most elements of this site will still function if you disable cookies in your web browser settings.

When you visit this site, if your browser is using the standard settings and it is accepting cookies, you are giving consent for cookies on this site to be stored on your computer. If you do not wish for this to happen, you can disable them in the settings of your browser. You can find more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them at www.aboutcookies.org.

Your rights

You can access all your personally identifiable information that we collect online. You may also demand the deletion of your personal data unless the applicable laws and regulations oblige us to store your personal data.

You can request to be provided with information about data which we store/process about you. In addition, you have the right to have any personal data blocked or deleted, to object to the processing of your data, to have any incorrect data corrected and the right to have your data transferred to a third party.

You can correct factual errors in your personally identifiable information by sending us an email that credibly shows the error. You likewise have the right to request the correction of incorrect personal data.

To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections. Should you have other questions or concerns about these privacy statement or want to have your data deleted from our database, please send an email to dataprivacy@octapharma.com

You also have the right to lodge a complaint with a supervisory authority, if applicable.

We may update or amend this statement at any time by posting the amended statement to the website.

Using the form

Before using the form, please be aware of the following:

Any personal data including all data in the form that you enter (collectively referred to hereinafter as "data") is stored and used by Octapharma AG, respectively the responsible Octapharma group company for the purpose of your request. We will only collect and save such data which are adequate, relevant and not excessive in relation to the purpose for which they are collected.

You are responsible for ensuring that the personal data you provide is truthful, correct, non-ambiguous and up-to-date.

You can request to be provided with information about data which we store/process about you. In addition, you have the right to have any personal data blocked or deleted, to object to the processing of your data unless the applicable laws and regulations oblige us to store/keep processing your personal data, to have any incorrect data corrected and the right to have your data transferred to a third party.

If you do not have your data deleted it will remain stored for a period of time necessary for the purposes for which the data were collected or for which they are further processed.

Using the “Contact us” button

Before sending an e-mail, please be aware of the following:

Please DO NOT report drug safety related information, such as side effects, by sending an e-mail to contact@secondaryimmunodeficiency.com. Drug safety related information should be reported to safetyreporting@octapharma.com. If you are a patient, please contact your physician in case of adverse reactions. Please consider the pharmacovigilance data privacy statement, if you are reporting drug safety relevant events.  

Any personal data including all data in the e-mail that you enter (collectively referred to hereinafter as "data") is stored and used by Octapharma AG, respectively the responsible Octapharma group company for the purpose of your request. We will only collect and save such data which are adequate, relevant and not excessive in relation to the purpose for which they are collected.

You are responsible for ensuring that the personal data you provide is truthful, correct, non-ambiguous and up-to-date.

If you do not have your data deleted it will remain stored for a period of time necessary for the purposes for which the data were collected or for which they are further processed.

Contact us by Email

Contact us